Terms & conditions

1. Who we are

TRIPS is run by 1st.Limo. You can reach us at hello@limotrips.dk. When we say “we” or “us”, we mean 1st.Limo.

2. Your booking

A TRIPS booking is a seat on a half-day trip from Copenhagen to one destination, on a specific date. It includes return transport in a minibus, your entry ticket to the day's destination and a bottle of water. Pickup is at our partner hotels or at our meeting point in central Copenhagen; the exact time and place are shown before you pay and in your confirmation.

Your booking is confirmed once the payment has gone through — you then receive a confirmation by email with your booking reference. While you pay, we hold your seats for 30 minutes. If the payment isn't completed in that time, the seats go back on sale.

Online booking for a departure closes at 20:00 the evening before, when we buy the entry tickets and plan the route.

3. Prices and payment

Prices are per person in euro (EUR) and include Danish VAT where it applies. The price you see before paying is the full price — there are no booking fees. Payment is taken in full when you book, through PayPal (with a PayPal account or a debit/credit card). We never see or store your card details.

4. If you cancel

• Until 24 hours before your pickup time: free cancellation with a full refund.
• Within 24 hours of pickup: no refund. By then we have bought your entry tickets and planned the bus around you.
• No-show: if you aren't at the pickup point at the agreed time, the trip can't be refunded.

To cancel, email hello@limotrips.dk with your booking reference. Refunds go back to the original payment method, normally within 14 days.

The 14-day right of withdrawal for online purchases does not apply to leisure services booked for a specific date (Danish Consumer Contracts Act, section 18(2)). Our own 24-hour cancellation policy above applies instead.

5. If we cancel or change a trip

We may have to cancel a departure — for example because of severe weather, a vehicle problem, an unexpected closure at the destination, or because too few guests have booked for the trip to run. Each departure needs a minimum number of guests; if that minimum isn't reached, we tell you by email no later than the evening before.

If we cancel, you choose between a full refund or a free rebooking to another date. If we have to change the destination of a departure, we tell you as early as we can, and you can accept the change or cancel with a full refund.

6. On the day

• Please be at your pickup point five minutes before your pickup time.
• The bus keeps a schedule for everyone on board, so it can only wait a few minutes. If you're running late, call us right away.
• Times on the road are estimates. Traffic can change them, but we plan every trip to be back in central Copenhagen by the time shown on your booking.
• Seat belts must be worn. No smoking, vaping or alcohol on board.
• The driver may refuse to take a passenger whose behaviour puts the safety or comfort of others at risk. In that case there is no refund.

7. Children and students

The child price applies to travellers under 18, who must travel with an adult. The student price requires a valid student card, which the destination may ask to see. If you travel with small children or anyone with reduced mobility, please contact us before booking so we can tell you what is possible on that day.

8. Discount codes

Discount codes — such as the 10% code for your next trip that comes with your confirmation — can be used once, before their expiry date, and only with the email address they were issued to. One discount applies per booking: codes and the returning-traveller discount don't stack; the larger one is used. Codes can't be exchanged for cash.

9. Private tours

A request for a private tour is not a booking. We send you a written quote; the tour is booked when you accept the quote and pay as described in it. Unless the quote says otherwise, the cancellation rules above apply.

10. Responsibility

We are responsible for the transport we provide and for giving you the entry ticket that is part of your booking. The destinations are run by others: their opening hours, exhibitions and rules are theirs, and we can't be held responsible for changes they make. Please look after your belongings on board and at the destination. Nothing in these terms limits your rights under Danish consumer law.

11. Complaints and law

If something wasn't right, tell us at hello@limotrips.dk — we'll do our best to put it right. If we can't agree, you can complain to the Danish Consumer Complaints Board (Forbrugerklagenævnet) via forbrug.dk. These terms are governed by Danish law.

How we handle your personal data is described in our privacy policy.